How to Access Long-Term Care

How do you Arrange Care in a Long-Term Home?

All applications and admission to long-term care homes are arranged by Home and Community Care Support Services (HCCSS). There are 3 steps to arrange care.

1. Call HCCSS. Your local HCCSS will help every step of the way. The HCCSS staff will:
   • determine eligibility
   • review long-term care homes in the area
   • review costs
   • help with the application
   
   To contact your local HCCSS, call 1-800-810-000 (Toll Free) or (519) 759 7752 (Brant)
   
   
2. Choose a Long-Term Home
   To find a long-term care home that offers the care you are looking for, an individual should:
   • visit more than one long-term care home
   • ask questions upon visiting
   • read the Ministry Report about each interested long-term care home http://publicreporting.ltchomes.net
     
     
3. Apply for Care
• Once HCCSS has determined that an individual is eligible, they may apply to a maximum of 5 long-term care homes. The local HCCSS will coordinate the individual’s application.